Delayed real-time websocket feeds for Options data

Incident Report for PolygonIO

Resolved

This incident has been resolved.

Posted Sep 06, 2024 - 13:07 EDT

Monitoring

A fix has been implemented and performance appears to have returned to normal. We are continuing to monitor websocket performance to ensure quality of service.

Posted Sep 06, 2024 - 12:03 EDT

Identified

We have identified the source of delays and are rolling out changes to improve latency.

Posted Sep 06, 2024 - 12:00 EDT

Investigating

We are aware of real-time websocket feeds experiencing message delays for Options data and are investigating.

Posted Sep 06, 2024 - 10:43 EDT

This incident affected: Options (Market Data WebSocket Channels).