Indices Snapshots Returning "NOT_ENTITLED"

Incident Report for PolygonIO

Resolved

This incident has been resolved.

Posted Jan 14, 2025 - 09:40 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 13, 2025 - 12:10 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 13, 2025 - 11:56 EST

Update

We are aware of an additional issue causing the tickers endpoint to not any results for the "Indices" Market Type.

Posted Jan 13, 2025 - 11:45 EST

Investigating

We are aware of an issue causing requests to v3 Snapshots Endpoints with Indices tickers (e.g. "I:SPX") to return a "NOT_ENTITLED" error.

Posted Jan 13, 2025 - 11:28 EST

This incident affected: Indices (Market Data REST Endpoints, Reference Data REST Endpoints).