Intermittent 5xx Responses from REST Endpoints

Incident Report for PolygonIO

Resolved

This incident has been resolved.

Posted Sep 23, 2024 - 14:15 EDT

Monitoring

Performance appears to have returned to normal and we are actively monitoring the affected services.

Posted Sep 23, 2024 - 13:33 EDT

Identified

We are aware of an issue causing some users to receive 5xx responses from Snapshot endpoints. We have identified the problem and are working on a resolution.

Posted Sep 23, 2024 - 13:20 EDT

Monitoring

Performance appears to have returned to normal and we are actively monitoring the affected services.

Posted Sep 23, 2024 - 11:30 EDT

Investigating

We are aware of an issue causing some users to receive 5xx responses from REST endpoints and are investigating.

Posted Sep 23, 2024 - 11:11 EDT

This incident affected: Stocks (Market Data REST Endpoints), Options (Market Data REST Endpoints), Indices (Market Data REST Endpoints), Forex (Market Data REST Endpoints), and Crypto (Market Data REST Endpoints).