Intermittent 5xx Responses from REST Endpoints

Incident Report for PolygonIO

Resolved

This incident has been resolved.
Posted Sep 23, 2024 - 14:15 EDT

Monitoring

Performance appears to have returned to normal and we are actively monitoring the affected services.
Posted Sep 23, 2024 - 13:33 EDT

Identified

We are aware of an issue causing some users to receive 5xx responses from Snapshot endpoints. We have identified the problem and are working on a resolution.
Posted Sep 23, 2024 - 13:20 EDT

Monitoring

Performance appears to have returned to normal and we are actively monitoring the affected services.
Posted Sep 23, 2024 - 11:30 EDT

Investigating

We are aware of an issue causing some users to receive 5xx responses from REST endpoints and are investigating.
Posted Sep 23, 2024 - 11:11 EDT
This incident affected: Stocks (Market Data REST Endpoints), Options (Market Data REST Endpoints), Indices (Market Data REST Endpoints), Forex (Market Data REST Endpoints), and Crypto (Market Data REST Endpoints).
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