Increased Latency and Timeouts

Incident Report for PolygonIO

Resolved

This incident has been resolved.

Posted Aug 02, 2024 - 13:35 EDT

Update

Mitigations have been put in place and we are continuing to monitor user requests for spikes in latency.

Posted Aug 02, 2024 - 10:42 EDT

Monitoring

Mitigations have been put in place and we are continuing to monitor user requests for spikes in latency.

Posted Aug 02, 2024 - 10:42 EDT

Identified

We have identified an issue causing increased latencies and in some cases timeouts with Market Data REST endpoints.

Posted Aug 02, 2024 - 10:25 EDT

This incident affected: Stocks (Market Data REST Endpoints), Options (Market Data REST Endpoints), Indices (Market Data REST Endpoints), Forex (Market Data REST Endpoints), and Crypto (Market Data REST Endpoints).