WebSocket connections intermittently disconnect

Incident Report for PolygonIO

Resolved

This incident has been resolved.

Posted Apr 03, 2025 - 15:24 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 03, 2025 - 12:02 EDT

Investigating

We are currently investigating this issue.

Posted Apr 03, 2025 - 10:36 EDT

This incident affected: Stocks (Market Data WebSocket Channels), Options (Market Data WebSocket Channels), Indices (Market Data WebSocket Channels), Forex (Market Data WebSocket Channels), and Crypto (Market Data WebSocket Channels).